Support
Magewell Technical Support — UK
We're here to help.
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Looking for guides, firmware or datasheets?
The Resources section has a wealth of additional information — firmware updates, how-to guides, NDI tutorials, product datasheets, literature and case studies. Everything you need to get the most from your Magewell equipment.
UK-based support for all Magewell products. Get technical help, or jump straight to drivers, firmware and software updates.
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Phone Support
Speak directly with our technical team. Monday–Friday during business hours.
+44 (0)116 277 5730📧
Email Support
Send a detailed description of your issue and we will respond within one working day.
Open Support Ticket →📚
Knowledge Base
FAQs, how-to guides and technical articles covering setup, configuration and troubleshooting.
Browse Guides →🔄
Returns & Warranty
2-3 year Magewell warranty (model dependent). Straightforward UK returns. Contact us before returning goods.
Start a Return →💳
Payment & Orders
Questions about orders, invoices, payment terms or trade account setup.
Contact Us →📄
Datasheets & Literature
Magewell product catalogues, family brochures and technical datasheets.
Browse Literature →Frequently Asked Questions
Do Magewell USB Capture devices require driver installation? ▼
No. All Magewell USB Capture devices are UVC-compliant and are recognised natively by Windows, macOS and Linux without any driver installation. Plug in the device and it immediately appears as a webcam or capture device in any application.
What software is compatible with Magewell capture cards? ▼
Magewell products are compatible with virtually all professional video software, including OBS Studio, vMix, Wirecast, XSplit, Zoom, Microsoft Teams, Skype, Adobe Premiere, DaVinci Resolve, and any software accepting a standard webcam input.
Do you offer trade accounts and credit terms? ▼
Yes. We offer trade accounts to UK businesses with structured pricing and, for established accounts, credit payment terms. Contact us with your company details and we will set up your account typically within one working day.
What is the warranty on Magewell products? ▼
All Magewell hardware sold through ForeFront Imaging carries a 2-3 year manufacturer warranty (model dependent). In the event of a fault, contact us first. We manage the warranty return process with Magewell on your behalf.
What is the difference between USB Capture Gen 2 and USB Capture Plus? ▼
The Gen 2 range are compact USB dongle devices with a single input. The Plus range adds a zero-latency loop-through output and integrated 3.5mm audio jacks. 4K Plus and 4K Pro models add 4K/60fps capability with HDMI 2.0 input.
How do Pro Convert NDI devices work? ▼
Pro Convert TX devices are standalone hardware boxes that take a physical HDMI or SDI input and encode it as an NDI stream over Ethernet. Decoder models (NDI to HDMI, NDI to SDI etc.) do the reverse. Fully compatible with all NDI-enabled software and hardware on the same network.
What is your returns policy? ▼
We operate a 30-day returns policy on Magewell products purchased from ForeFront Imaging, subject to goods being returned in original condition and packaging. Contact us before returning any goods to obtain an RMA number.
Do you ship outside the UK? ▼
We primarily supply UK trade customers. For international enquiries please contact us directly to discuss options and shipping costs.
